You are not entitled to a credit if you are in breach of your services agreement with innofield AG (including your payment obligations to us) until you have cured the breach. You are not entitled to a credit if downtime would not have occurred but for your breach of your agreement with innofield AG or your misuse of innofield’s Cloud Services.
To receive a credit, you must contact us within thirty (30) days following the end of the downtime. You must show that your use of the affected Cloud Service(s) was adversely affected in some way as a result of the downtime to be eligible for the credit.
This Service Level Guaranty is your sole and exclusive remedy for innofield’s Cloud Services unavailability.
Notwithstanding anything in this Service Level Guaranty to the contrary, the maximum total credit for the monthly billing period, including all guaranties, shall not exceed 100% of your fee for that billing period. Credits that would be available but for this limitation will not be carried forward to future billing periods.
This Service Level Guaranty is part of your Agreement with innofield AG, along with innofield’s General Terms and Conditions
as with the Usage Guidelines for Cloud Services
, and is subject to the terms and conditions stated in those documents.
8002 Zurich, 17. April 2014