innofield AG operates using two secure, ISO/IEC 27001 and PCI DSS certified, Swiss-based data centers. One is located in Zurich (e-Shelter) and the other in Attinghausen, inside a Swiss mountain (Deltalis).

Both data centers are equipped with UPS systems, diesel generators, HVACs climate control equipment, fire alarms, extinguishing systems and access control systems 24/7.

As both data centers are used for productive workload, all data backups are replicated across to the opposite location. All customers data is safe even in case of a disaster.

About DC Zurich (ZRH1)

About DC Zurich (ZRH1)

Our data center provider in Zurich is e-shelter. e-shelter offers a high level of physical security and operational reliability through state-of-the-art redundant systems and an integrated facility management infrastructure. According to many IT experts, it is the most modern data center in Switzerland.


Learn more about e-shelter

About DC Attinghausen (ALP1)

About DC Attinghausen (ALP1)

Our data center provider in Attinghausen is Deltalis. Deltalis unique data center facility is housed deep inside a Swiss mountain. It is hidden behind 4-ton steel doors built to withstand a nuclear attack and it is one of the most secure data centers in the world, owed to its physical and geographical location.


Learn more about Deltalis

General Data Center Facts & Figures


ISO/IEC 27001 and PCI DSS certified.

Meets the Swiss financial regulator guidelines for banking outsourcing (FINMA-RS 08/7).

100% Swiss-based with 66 km of physical distance between both data centers (aerial distance).

On-site monitoring by security personnel 24/7 and quality and security controls based on ITIL.

Video surveillance of the entire data center and legitimation verification of all visitors.

Two UPS systems (A- and B-supply) and an redundant emergency power system with diesel generators.


General Infrastructure Facts & Figures


Multi 10 Gigabit IP—transit Connectivity

Peerings with Swiss Internet Exchange (SwissIX) and Hurricane Electric

40 Gigabit Network Infrastructure

All-SSD based Storage Infrastructure

99.9% Availability Service Level Agreement.


SECURITY IS OUR PRIORITY

 

Apart from all data center security aspects, we also have
you covered at the data security and protection level.

Data Location

As all our cloud services are exclusively and only hosted in data centers in Zurich or Attinghausen, we contractually guarantee data location in Switzerland.

APPLICABLE LAW

As we are a Swiss company, your data is protected by the strong Swiss Federal Electronic Data Privacy Law.

Data Protection

Independent of the service, every 6 hours, we take full (automated) backups of all customer data and systems. This are SnapShots on the Storage block-level.

Disaster Recovery (DR)

As both data centers are used for productive workload, data backups are replicated across to the opposite location (every 6h). This assures that all customer data is safe with us, even in case of an unforeseen disaster.

Data Retention

By default, our backup data retention policy is set to 7 days. Customers who need longer retention periods have the option to create their own, more granular backups at the OS/Application level.

Infra. Monitoring

The entire infrastructure is monitored around the clock 24/7. Any malfunctions are automatically and immediately recognized. A technician will respond to each malfunction and take the appropriate action.

BUSINESS CONTINUITY PLAN

 

The following impact scenarios and related recovery procedures show
how we manage each scenario which finally could affect your business.

Cloud Server Instance outage

In the case of a single (or multiple) Cloud Server Instance outage, the affected instances will be troubleshooted and repaired as soon as possible. innofield AG guarantees a reaction from the Helpdesk within max. 2 hours after a Support-Ticket is received. The web-based Ticketing tool is available to all customers 24/7.

Hypervisor Hardware Node outage

In the case of a single Hypervisor Hardware Node outage, all affected Cloud Server instances will be automatically moved to other available Nodes within the same HA Cluster Group (a short downtime, around 2 minutes is possible). This feature is powered by VMware vSphere HA Protection. The affected Hardware Node will be repaired / replaced as soon as possible and added back to the Cluster Group.

Storage Node outage

In the case of a single Storage Node outage, the second Storage Node within the Cluster will automatically take-over (a short downtime, around 5 minutes is possible). The affected Storage Node will be repaired / replaced as soon as possible and added back to the Cluster.

Network Switch outage

In the case of a single Network Switch outage, the second Switch within the Cluster will automatically take-over (a short network interruption, around 2 minutes is possible). The affected Network Switch will be repaired / replaced as soon as possible and added back to the Cluster.

Data center - Power outage

In the case of a Data center Power outage, the whole Cloud Infrastructure will stay Online, as all components are secured against Power outage via UPS (Uninterruptible Power Supply) and diesel-driven generators. Both Data centers are able to operate up to 7 days without public electricity grid.

Data center - Building loss

In the case of a Data center Building loss (e.g. Earthquake, Fire, Flood) and a determination of unrecoverability, all affected Cloud Services will be brought online within the opposite Data center. In such a case the following Recovery Objectives applies: RPO max. 6 hours and RTO max. 4 hours. As a matter of course, such a scenario means high priority on bringing all Services Online again, as soon as possible.


Recovery Point Objective (RPO) – max. 6 hours

Recovery Time Objective (RTO) – max. 4 hours