About DC Zurich (ZRH1)
Our data center provider in Zurich is e-shelter. e-shelter offers a high level of physical security and operational reliability through state-of-the-art redundant systems and an integrated facility management infrastructure. According to many IT experts, it is the most modern data center in Switzerland.
About DC Luzern (ALP1)
Our data center provider in Luzern (DC LuZ Luzern Nord) is CKW Fiber Services AG. It is designed with Tier Levels 3 and 4. Here we offer the highest levels of physical security and operational reliability through state-of-the-art redundant systems.
ISO/IEC 27001 and PCI DSS certified.
Meets the Swiss financial regulator guidelines for banking outsourcing (FINMA-RS 08/7).
100% Swiss-based with 48 km of physical distance between both data centers (aerial distance).
On-site monitoring by security personnel 24/7 and quality and security controls based on ITIL.
Video surveillance of the entire data center and legitimation verification of all visitors.
Two UPS systems (A- and B-supply) and a redundant emergency power system with diesel generators.
Multi 10 Gigabit IP—transit Connectivity
Peerings with Swiss Internet Exchange (SwissIX) and Hurricane Electric
40 Gigabit Network Infrastructure
All-SSD based Storage Infrastructure
99.9% Availability Service Level Agreement.
As all our cloud services are exclusively and only hosted in data centers in Zurich or Attinghausen, we contractually guarantee data location in Switzerland.
As we are a Swiss company, your data is protected by the strong Swiss Federal Electronic Data Privacy Law.
Independent of the service, every 6 hours, we take full (automated) backups of all customer data and systems. This are SnapShots on the Storage block-level.
As both data centers are used for productive workload, data backups are replicated across to the opposite location (every 6h). This assures that all customer data is safe with us, even in case of an unforeseen disaster (except the XCLOUD instances).
By default, our backup data retention policy is set to 7 days. Customers who need longer retention periods have the option to create their own, more granular backups at the OS/Application level.
The entire infrastructure is monitored around the clock 24/7. Any malfunctions are automatically and immediately recognized. A technician will respond to each malfunction and take the appropriate action.
In the case of a single (or multiple) Cloud Server Instance outage, the affected instances will be troubleshooted and repaired as soon as possible. innofield AG guarantees a reaction from the Helpdesk within max. 2 hours after a Support-Ticket is received. The web-based Ticketing tool is available to all customers 24/7.
In the case of a single Hypervisor Hardware Node outage, all affected Cloud Server instances will be automatically moved to other available Nodes within the same HA Cluster Group (a short downtime, around 2 minutes is possible). This feature is powered by VMware vSphere HA Protection. The affected Hardware Node will be repaired / replaced as soon as possible and added back to the Cluster Group.
In the case of a single Storage Node outage, the second Storage Node within the Cluster will automatically take-over (a short downtime, around 5 minutes is possible). The affected Storage Node will be repaired / replaced as soon as possible and added back to the Cluster.
In the case of a single Network Switch outage, the second Switch within the Cluster will automatically take-over (a short network interruption, around 2 minutes is possible). The affected Network Switch will be repaired / replaced as soon as possible and added back to the Cluster.
In the case of a Data center Power outage, the whole Cloud Infrastructure will stay Online, as all components are secured against Power outage via UPS (Uninterruptible Power Supply) and diesel-driven generators. Both Data centers are able to operate up to 7 days without public electricity grid.
In the case of a Data center Building loss (e.g. Earthquake, Fire, Flood) and a determination of unrecoverability, all affected Cloud Services (except the XCLOUD instances) will be brought online within the opposite Data center. In such a case the following Recovery Objectives applies: RPO max. 6 hours and RTO max. 6 hours. As a matter of course, such a scenario means high priority on bringing all Services Online again, as soon as possible.
Recovery Point Objective (RPO) – max. 6 hours
Recovery Time Objective (RTO) – max. 6 hours