BCP


Business Continuity Plan

About the Cloud Infrastructure

innofield AG operates in two secure and state-of-art data centers. One is located in Zurich while the other is located in Basel, Switzerland. Both data centers are equipped with UPS systems, diesel generators, HVACs climate control equipment, fire alarms, extinguishing systems and access control systems (24x7x365). As both data centers are used for productive workload, all data backups are replicated across to the opposite location. All customers data is safe even in case of an unforeseen disaster.

Facts and Figures

  • Swiss based data centers only
  • 99.9% Availability Service Level Agreement
  • Distance between data centers – 80 km
  • Both data centers are ISO/IEC 27001 Certified
  • Automated Data Backup – every 6 hours
  • Automated Data Backup Replication – every 6 hours
  • Local and remote Data Backup retention – 7 days
  • Recovery Point Objective (RPO) – max. 6 hours
  • Recovery Time Objective (RTO) – max. 4 hours

Monitoring

innofield GmbH is characterized by its sense of responsibility for ensuring the quality promised for all Cloud Services. This is why our entire Infrastructure is monitored around the clock (24×7×365). Any malfunctions are automatically and immediately recognized. A technician will respond to each malfunction and take the appropriate action.

 


Impact scenarios & Recovery procedures


 

Cloud Server Instance outage
In the case of a single (or multiple) Cloud Server Instance outage, the affected instances will be troubleshooted and repaired as soon as possible. innofield GmbH guarantees a reaction from the Helpdesk within max. 2 hours after a Helpdesk-Ticket is received. The web-based Helpdesk tool is available to all customers 24x7x365.

 
Hypervisor Hardware Node outage
In the case of a single Hypervisor Hardware Node outage, all affected Cloud Server instances will be automatically moved to other available Nodes within the same HA Cluster Group (a short downtime, around 2 minutes is possible). This feature is powered by VMware vSphere HA Protection.

The affected Hardware Node will be repaired / replaced as soon as possible and added back to the Cluster Group.


 
Storage Node outage
In the case of a single Storage Node outage, the second Storage Node within the Cluster will automatically take-over (a short downtime, around 5 minutes is possible).

The affected Storage Node will be repaired / replaced as soon as possible and added back to the Cluster.


 
Network Switch outage
In the case of a single Network Switch outage, the second Switch within the Cluster will automatically take-over (a short network interruption, around 2 minutes is possible).

The affected Network Switch will be repaired / replaced as soon as possible and added back to the Cluster.


 
Data center - Power outage
In the case of a Data center Power outage, the whole Cloud Infrastructure will stay Online, as all components are secured against Power outage via UPS (Uninterruptible Power Supply) and diesel-driven generators. Both Data centers are able to operate up to 7 days without public electricity grid.

 
Data center - Building loss
In the case of a Data center Building loss (e.g. Earthquake, Fire, Flood) and a determination of unrecoverability, all affected Cloud Services will be brought online within the opposite Data center. In such a case the following Recovery Objectives applies: RPO max. 6 hours and RTO max. 4 hours.

As a matter of course, such a scenario means high priority on bringing all Services Online again, as soon as possible.